Frequently asked questions

Our customer service department is available from 08:00 – 16:00 (CEST). But you can send us an email at any time, and we’ll be sure to get back to you quickly.

We currently ship to Andorra, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovenia, Sweden, Switzerland and the UK.

Shipping is free to every country that we ship to. 

Yes. We cooperate with UPS in the countries that we ship to.

Please click here to see our instruction manual.

When you buy a ladder, all the required accessories are included. However, if you are installing the ladder yourself, you will need tools such as a power drill. In most cases, you will also of course need a regular ladder during installation. Using a boom lift may be necessary If you are installing the ladder on a tall building.

– Steps and rails/stiles are made of extruded aluminium profiles

– Surface: Standard anodized aluminium 15my (grey, seawater resistant) 

– Aluminium alloy, 6063 T6

– Screws: rust and acid resistant steel, A4 DIN 933 KL M6x45

– Nuts: Rust and acid resistant steel, A4 DIN 985 M6

– Locking/release pin: rust and acid resistant steel

– Outer measurements when closed: 65x45mm.

– Outer measurements when opened/folded out: 375x45mm

– Distance between steps: 300mm cc

The ladders are designed in Norway and made in our own factories in Thailand and China. 

We have a wide variety of lengths. If you can’t find the right ladder for your building, send us an email and we’ll see if we can help. We can typically deliver ladders from 1,2 meters to 18 meters.

Please send us an email if you have any custom requests. We can deliver ladders from 1.2 m to 18 m. 

The general warranty for the ladders is 15 years when mounted and used as advised, but they usually last much longer. 

Any handyman or handywoman should be able to install the ladder. So finding help should not be a problem. 

You are welcome to return the ladder if you for some reason change your mind. However, any return shipping costs must be covered by the customer. Please send us an email if you have any questions.  

We ship our ladders every wednesday.