Frequently asked questions

When can i expect to receive my order?

We ship out ladders once a week, total shipping time depends on UPS and your location. You can expect a delivery time of 1-3 weeks.

Can i install the ladder myself?

Yes, the installation of the ladder is super simple, everything you need for installation such as screws, release splint and a mounting manual will come with the ladder. A normal installation takes between 10-30minutes depending on the home.

Can you paint the ladder for me?

Yes, we offer powder coating in any RAL classic color code. Contact us and we will provide you with a quote and expected delivery time.

How does the warranty work?

We provide a 15 year warranty on all of our ladders, we have been producing and installing ladders for 30+ years and can say with confidence that our ladders survive longer than most homes. If you find yourself in a situation where you need to apply the warranty you simply contact us and we will sort whatever the issue may be.

What countries do you ship to?

We ship ladders world-wide for free!

How do i make sure i order the correct ladder?

If you are not 100% certain that you know what lenght you need we urge you to contact us and we will help you find the right ladder for your home, totally free!

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